Guest Experience Concierge - Front Desk

200main; Highlands (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

200main seeks a Front Desk Agent to welcome guests at 137 S 4th St, Highlands, NC. You will handle check-ins/outs, respond to inquiries, and coordinate guest services while maintaining confidentiality and accuracy across shifts.

Experience in hospitality, strong English communication, and the ability to multitask in a fast-paced environment are essential. Training on PRL/GPR systems is provided, with potential for growth in guest relations and local recommendations.

Qualifications

• Prior front desk agent experience preferred.
• Hospitality-related degree preferred but not required.
• Certifications related to hospitality preferred but not required.
• Strong English communication skills (oral and written).
• Ability to follow written/oral instructions and handle multiple variables.

Responsibilities

• Perform check-ins, check-outs, and property orientations.
• Respond to guest inquiries and deliver items to rooms.
• Address billing inquiries and payment issues.
• Handle guest complaints using PRL and GPR systems with management involvement as needed.
• Complete opening and closing checklists and pass information between shifts.
• Know events, hours of operation, and transportation for Old Edwards outlets.

Skills

Customer service

Multitasking

Organizational skills

Problem-solving

English proficiency

Education

Hospitality-related degree preferred

Certifications preferred

Tools

Office equipment

Job description

200main seeks a Front Desk Agent to welcome guests at 137 S 4th St, Highlands, NC. You will handle check-ins/outs, respond to inquiries, and coordinate guest services while maintaining confidentiality and accuracy across shifts.

Experience in hospitality, strong English communication, and the ability to multitask in a fast-paced environment are essential. Training on PRL/GPR systems is provided, with potential for growth in guest relations and local recommendations.