Resort Guest Services Attendant | Flexible Hours & Perks

Sugarloaf Mountain Corporation; Harbor Springs (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Golf

Ski Passes

Dining Discounts

Resort Discounts

Water Park Passes

Lodging Discounts

Tuition Reimbursement

Housing Availability

Health Insurance

AllyHealth

Job summary

The Highlands at Harbor Springs, part of Boyne Resorts, is seeking a Guest Service Attendant to assist guests with luggage, check-in, directions, and special requests. This part-time role offers flexible scheduling and exposure to a range of resort amenities.

You’ll help maintain the lobby and common areas, deliver items to rooms, and provide friendly, knowledgeable service throughout guests' stays. Training is provided, with opportunities to participate in various resort activities.

Qualifications

• Must be 16+ with a valid driver's license.
• No experience required; training provided.
• Able to lift up to 25 lbs. and stand/walk for extended periods.
• Comfortable working indoors and outdoors in changing weather.
• Reliable, team-oriented, detail-focused, and guest-friendly.
• Must be available for early mornings, evenings, weekends, and holidays.
• Indoor and outdoor work in seasonal weather conditions.

Responsibilities

• Assist guests with luggage by unloading vehicles, loading bell carts, and escorting guests to their rooms.
• Provide friendly, prompt, and courteous service throughout the guest’s stay, including during check-in and check-out.
• Respond to guest requests and provide assistance to ensure an exceptional guest experience.
• Deliver items to guest rooms, including ice, anniversary gifts, gift baskets, and other requested items.
• Maintain a strong knowledge of the resort, including buildings, rooms, events, activities, and amenities, to effectively answer guest questions.
• Maintain cleanliness and presentation of resort lobby areas and surrounding grounds.
• Maintain and restock water stations throughout the resort.
• Assist the Front Desk and other Guest Services areas as needed.
• Perform other duties as assigned to support resort operations and guest satisfaction.

Job description

The Highlands at Harbor Springs, part of Boyne Resorts, is seeking a Guest Service Attendant to assist guests with luggage, check-in, directions, and special requests. This part-time role offers flexible scheduling and exposure to a range of resort amenities.

You’ll help maintain the lobby and common areas, deliver items to rooms, and provide friendly, knowledgeable service throughout guests' stays. Training is provided, with opportunities to participate in various resort activities.