Front Desk Agent

Boyne Resorts; Harbor Springs (MI); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Free Golf and Ski Passes

Downhill Mountain Bike Park Pass

Dining Discounts

Resort Discounts

Free Water Park Passes

Lodging Discounts

Tuition Reimbursement

Housing Availability

Health Insurance

AllyHealth

Zusammenfassung

The Highlands at Harbor Springs, part of Boyne Resorts, is seeking a friendly Front Desk Agent to welcome guests and provide exceptional service during their stay. You are the first contact for guests, handling check-ins, inquiries, and coordinating with other resort teams.

Join a premier resort under Boyne Resorts in Harbor Springs, with opportunities for growth, flexible shifts, and access to employee perks and discounts within a resort community that values guest satisfaction and teamwork.

Qualifikationen

• Must be comfortable working in a fast-paced environment.
• Must be able to stand for long periods.
• Must be at least 18 years of age.
• Must be willing to work days, evenings, weekends, and holidays.
• Basic computer skills and knowledge of Microsoft office a plus.

Aufgaben

• Register, process, and greet guests and owners promptly.
• Notify housekeeping of checkouts and late checkouts.
• Coordinate guest services with Bell Services, Housekeeping, and Reservations.
• Verify reservation details at check-in and ensure accurate guest information.
• Maintain front office records and adhere to confidentiality policies.
• Develop knowledge of room rates, types, and locations.
• Answer phones with proper etiquette and scripts.

Kenntnisse

Fast-paced environment

Stand for long periods

Age 18+

Flexible shifts

MS Office familiarity

Jobbeschreibung

Overview

The Highlands at Harbor Springs is seeking friendly and professional Front Desk Agents to join our team. As a Front Desk Agent, you will be the first point of contact for guests, ensuring a warm welcome and providing exceptional service throughout their stay.

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.


• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.


• Dining Discounts – Receive 25% off at Boyne restaurants.


• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.


• Free Water Park Passes – Access to Avalanche Bay Water Park.


• Lodging Discounts – Special rates for friends and family.


• Tuition Reimbursement – Support for continuing education.


• Housing Availability – First-come, first-served team member housing.


• Health Insurance – Available for Full-Time Year-Round Team Members.


• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking


• Excellence in Execution


• Attitude is Everything


• Develop Create People


• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position:

• Register, process, and greet guests and owners promptly.


• Promptly notify housekeeping of all checkouts, late checkouts, and early check-ins.


• Arrange fulfillment of guest services by working with Bell Services, Housekeeping, and Reservations.


• Verify all information on reservations at check-in: name, address, method of payment, check out date and time, etc., ensuring that all guests establish credit upon check-in.


• Know all cash handling procedures. Possesses a thorough knowledge of credit and traveler's check cash handling procedures and adheres to them.


• Develop a thorough knowledge of room rates, types, and locations.


• Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.


• Be knowledgeable of group function sheets (i.e., where the function is being held, times, meals being offered, etc.).


• Demonstrate a working knowledge of all services offered at the resort and within the local community.


• Answer telephones promptly using proper telephone etiquette and appropriate script.


• Develop a thorough knowledge of the property management system.


• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises.


• Keep front office manager/supervisor fully informed of all problems or unusual matters of possible significance.

Qualifications

Required Qualifications:

• Must be comfortable working in a fast-paced environment.


• Must be able to stand for long periods.


• Must be at least 18 years of age.


• Must be willing to work days, evenings, weekends, and holidays.


• Basic computer skills and knowledge of Microsoft office a plus.