Guest Experience Specialist – Front Desk & Reservations

Boyne Resorts; Petoskey (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Golf Pass & Ski Pass for you and

Free Adventure Center privileges

Restaurant discounts up to 50%

Spa treatment discounts

Avalanche Bay passes

Lodging discounts for Friends and Fam

Tuition reimbursement

PTO and Paid Sick Leave

Health Insurance

Job summary

Inn at Bay Harbor, a Boyne Resorts property on the Lake Michigan shoreline, is seeking a Front Desk Agent. You will warmly greet guests, manage check-in/check-out, handle phone inquiries, and perform cashier tasks while maintaining a courteous, professional demeanor.

Responsibilities include welcoming guests, checking accounts, cash drawer accuracy, answering phones, and staying informed about resort services and events to assist guests effectively.

Qualifications

• Must be available weekends, weeknights, and holidays.
• Applicants must be 18 years old.
• Long periods of standing required.
• Computer skills are mandatory.

Responsibilities

• Welcome, greet, and make guests feel comfortable and valued for the duration of their visit
• Properly perform check-in/check-out procedures in regards to guest accounts
• Keep accurate account of monies in cash drawer
• Answer phones
• Respond promptly and courteously to any guest request
• Keep professional attitude and demeanor during all guest interactions
• Demonstrate a working knowledge of resort services/functions and community events, including details such as: dates/times/locations

Skills

Guest services

Communication

Job description

Inn at Bay Harbor, a Boyne Resorts property on the Lake Michigan shoreline, is seeking a Front Desk Agent. You will warmly greet guests, manage check-in/check-out, handle phone inquiries, and perform cashier tasks while maintaining a courteous, professional demeanor.

Responsibilities include welcoming guests, checking accounts, cash drawer accuracy, answering phones, and staying informed about resort services and events to assist guests effectively.