Guest Experience Concierge – Front Desk

KW PROPERTY MANAGEMENT AND CONSULTING; Miami Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Drug-free workplace

Equal opportunity employer

Job summary

KW Property Management & Consulting is seeking a Front Desk Team Member in Miami Beach to deliver exceptional customer service to residents and guests. The role is the key liaison for guests and residents, ensuring information and resources are available for a meaningful visit.

Responsibilities include greeting guests, guarding access, coordinating with staff to maintain records, handling calls professionally, reporting violations, and assisting with emergency procedures while supporting

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software and demonstrates organizational skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish preferred, but not required.
• Hospitality industry experience preferred.

Responsibilities

• Greet all guests in a standing upright position as they enter the community, maintaining high-quality customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Coordinate with office staff to update all unit owner information in the database.
• Use proper phone etiquette for all calls and maintain professional communication.
• Report any violations of Rules and Regulations.
• Observe precautions to protect Residents, guests and property and report damages or theft.
• Maintain the key control system and lock/account for keys at all times.
• Be familiar with the fire alarm system operations and report incidents to management.
• Call police or fire departments in emergencies.
• Follow emergency response policies with management and authorities.
• Write reports of daily activities and irregularities.
• Report maintenance items such as lights or leaks to the Association office.

Skills

Organizational skills

Interpersonal skills

Communication skills

Bilingual English/Spanish

Education

High school diploma or GED

Some college preferred

Tools

Computer software experience

Job description

KW Property Management & Consulting is seeking a Front Desk Team Member in Miami Beach to deliver exceptional customer service to residents and guests. The role is the key liaison for guests and residents, ensuring information and resources are available for a meaningful visit.

Responsibilities include greeting guests, guarding access, coordinating with staff to maintain records, handling calls professionally, reporting violations, and assisting with emergency procedures while supporting