Guest Experience & Amenity Lead, Multi-Property Ops

KW PROPERTY MANAGEMENT AND CONSULTING; Miami Beach (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

KW PROPERTY MANAGEMENT AND CONSULTING is seeking an Operational Support Specialist in Miami Beach, Florida. This role is vital for enhancing the resident and guest experience through effective front desk operations and amenity management. Responsibilities include managing guest inquiries, overseeing amenity areas for cleanliness and safety, and ensuring compliance with regulations.

The ideal candidate will possess strong customer service skills and the ability to handle high-pressure situations. Flexibility in work hours is essential, along with the willingness to support multiple properties.

Qualifications

• Strong interpersonal, communication, and customer service skills.
• Proven experience in hospitality, concierge, security, or property management.
• Ability to work collaboratively with on-site teams and leadership.

Responsibilities

• Serve as the first point of contact for residents and visitors.
• Oversee pool, beach, fitness, and other amenity areas.
• Monitor and control building access in accordance with procedures.

Skills

Strong interpersonal, communication, and customer service skills

Proven experience in hospitality or guest-facing roles

Ability to remain professional in high-pressure situations

Strong situational awareness and problem-solving abilities

Job description

KW PROPERTY MANAGEMENT AND CONSULTING is seeking an Operational Support Specialist in Miami Beach, Florida. This role is vital for enhancing the resident and guest experience through effective front desk operations and amenity management. Responsibilities include managing guest inquiries, overseeing amenity areas for cleanliness and safety, and ensuring compliance with regulations.

The ideal candidate will possess strong customer service skills and the ability to handle high-pressure situations. Flexibility in work hours is essential, along with the willingness to support multiple properties.