Guest Experience Concierge - Front Desk

Concord Hospitality Brand; Miami (FL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance

Short/Long-term disability

401k with match

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Brand in Miami is seeking a Front Desk Clerk to deliver exceptional guest service and help create a welcoming experience. You will check guests in/out, handle reservations, and assist with special requests to ensure satisfaction.

You’ll respond to inquiries, process payments, and maintain accurate records while keeping a clean lobby and following safety procedures. This role fits a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service

Multitasking

Detail-oriented

Basic computer skills

Cash handling

Education

High school diploma or equivalent

Job description

Concord Hospitality Brand in Miami is seeking a Front Desk Clerk to deliver exceptional guest service and help create a welcoming experience. You will check guests in/out, handle reservations, and assist with special requests to ensure satisfaction.

You’ll respond to inquiries, process payments, and maintain accurate records while keeping a clean lobby and following safety procedures. This role fits a fast-paced hospitality environment.