Guest Experience Front Desk Associate | Growth & Benefits

Tapestry Conshohocken; Miami (FL); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Competitive wages

Life & Disability insurance

401k with company match

Discounted room rates

Training & development

Job summary

Concord seeks a Front Desk Clerk in Miami, FL to create exceptional guest experiences with friendly, attentive service and a welcoming atmosphere throughout the stay.

Responsibilities include checking guests in/out, handling reservations and requests, processing payments, answering calls, and maintaining accurate records in a fast-paced front desk environment. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsibilities

• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Multitasking

Detail-oriented

Cash handling

Education

High school diploma

Tools

POS system

Basic computer

Job description

Concord seeks a Front Desk Clerk in Miami, FL to create exceptional guest experiences with friendly, attentive service and a welcoming atmosphere throughout the stay.

Responsibilities include checking guests in/out, handling reservations and requests, processing payments, answering calls, and maintaining accurate records in a fast-paced front desk environment. Flexibility for evenings, weekends, and holidays is required.