Guest Experience Concierge — Front Desk

Johnson Hospitality LLC; Los Altos (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Johnson Hospitality LLC in Los Altos, CA seeks a Front Desk Clerk to warmly welcome guests and manage check-in/check-out procedures. You will input reservations, post charges, and coordinate with housekeeping and other departments to ensure guest satisfaction.

Responsibilities include handling guest inquiries, maintaining the front desk phone system, processing payments, balancing cash, and upholding safety and quality standards.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to lift up to 50 pounds.
• Familiarity with hotel POS/PMS preferred.
• Experience in hospitality is a plus.

Responsibilities

• Check guests in and out and manage reservations.
• Post valet and incidental charges to guest accounts.
• Handle guest payment policies and cash procedures.
• Answer phone calls and transfer as needed.
• Update room status with housekeeping.
• Coordinate with departments to fulfill guest requests.
• Maintain security of keys and safe deposit boxes.

Skills

Guest services

Cash handling

Phone etiquette

Communication skills

Teamwork

Education

High School Diploma or equivalent

Tools

PMS system

Telephone system

Job description

Johnson Hospitality LLC in Los Altos, CA seeks a Front Desk Clerk to warmly welcome guests and manage check-in/check-out procedures. You will input reservations, post charges, and coordinate with housekeeping and other departments to ensure guest satisfaction.

Responsibilities include handling guest inquiries, maintaining the front desk phone system, processing payments, balancing cash, and upholding safety and quality standards.