Guest Experience Concierge

Lm Services Corporation; Berkeley (MO); On-site; USD 18,000 - 26,000; Full time

Job summary

Lm Services Corporation is hiring for a front desk associate to warmly welcome guests, manage registrations, and handle payments at checkout. You will provide information about hotel facilities and local attractions, ensure accurate guest data and room preferences, and coordinate wake-up calls and messages as needed.

The role requires courteous service, efficient problem solving, and the ability to balance a house bank while using computer systems to input data and post charges.

Qualifications

• Greeting guests with a friendly and sincere welcome and providing accurate information.
• Registering guests and processing reservations and payments.
• Ability to input information via computer or manual process.
• Cash handling, balancing a house bank, and processing various forms of payment.
• Ability to stand for long periods and provide courteous service at all times.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process and verify guest information including room preferences.
• Handle phone calls, wake-up calls, and guest messages.
• Close guest accounts at checkout and resolve issues diplomatically.
• Operate front desk equipment and perform related duties as required.

Skills

Customer service

Cash handling

English writing

Attention to detail

Communication

Computer input

Conflict resolution

Job description

Lm Services Corporation is hiring for a front desk associate to warmly welcome guests, manage registrations, and handle payments at checkout. You will provide information about hotel facilities and local attractions, ensure accurate guest data and room preferences, and coordinate wake-up calls and messages as needed.

The role requires courteous service, efficient problem solving, and the ability to balance a house bank while using computer systems to input data and post charges.