Guest Experience Specialist — Front Desk & Reservations

Johnson Hospitality LLC; San Jose (CA); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Johnson Hospitality LLC seeks a friendly front desk professional to welcome guests, manage check-ins/outs, and handle reservations with accuracy. You will process charges, maintain guest accounts, and assist guests with information about local attractions and hotel services.

Strong communication and cash-handling skills, plus experience with a PMS and hotel phone system, are desired to ensure smooth front desk operations and guest satisfaction.

Qualifikationen

• Front desk/customer service experience preferred.
• Strong communication and problem-solving skills.
• Able to manage cash transactions and balance at shift end.
• Familiar with PMS and hotel operations.

Aufgaben

• Check guests in and out; make reservations when needed.
• Post charges to guest accounts and balance receipts.
• Handle hotel phone system and transfer calls; take messages.
• Take, modify, and cancel reservations in PMS; note special requests.
• Coordinate with departments to fulfill guest requests and maximize room availability.
• Provide information about local facilities and hotel services to guests.

Kenntnisse

Guest service excellence

Cash handling

Phone etiquette

Communication

Team coordination

Ausbildung

High School Diploma or equivalent

Tools

PMS system

Hotel phone system

Jobbeschreibung

Johnson Hospitality LLC seeks a friendly front desk professional to welcome guests, manage check-ins/outs, and handle reservations with accuracy. You will process charges, maintain guest accounts, and assist guests with information about local attractions and hotel services.

Strong communication and cash-handling skills, plus experience with a PMS and hotel phone system, are desired to ensure smooth front desk operations and guest satisfaction.