Guest Experience Concierge — Front Desk

Neiders Company; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) plan

Paid time off

Holidays

Wellness program

Employee Assistance Program

Job summary

The Neiders Company LLC is seeking a Front Desk Agent to serve as the first point of contact for guests across multiple properties. You will manage check-ins/outs, reservations, and payments while delivering legendary service in a fast-paced environment.

This full-time role requires flexibility to work weekends, with shifts spanning mornings, afternoons, and potential coverage at different properties. Strong customer service and communication skills are essential, along with basic computer

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Familiarity with hotel PMS preferred.
• Must be able to travel between assigned extended-stay communities during the workday.

Responsibilities

• Handle guest check-in and check-out procedures accurately.
• Manage reservations, cancellations, and modifications with up-to-date records.
• Process payments and maintain a balanced cash drawer.
• Respond promptly to guest requests and inquiries with professionalism.
• Coordinate with housekeeping, maintenance, and management to resolve issues and uphold standards.

Skills

Customer service

Communication skills

Multitasking

Cash handling

MS Office

Bilingual EN/ES

Education

High school diploma

Tools

PMS software

Microsoft Office

Google Workspace

Job description

The Neiders Company LLC is seeking a Front Desk Agent to serve as the first point of contact for guests across multiple properties. You will manage check-ins/outs, reservations, and payments while delivering legendary service in a fast-paced environment.

This full-time role requires flexibility to work weekends, with shifts spanning mornings, afternoons, and potential coverage at different properties. Strong customer service and communication skills are essential, along with basic computer