Guest Experience Front Desk Agent | Multi-Site, Full-Time

The Neiders Company; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

PTO 15 days

10 paid holidays

Wellness program

E-learning platform

Disability options

Job summary

The Neiders Company is seeking a Front Desk Agent for our multi-site extended-stay communities. You will be the first point of contact for guests, handling check-ins/outs, reservations, payments, and guest requests with professionalism.

Ideal candidates bring strong customer service, quick problem-solving, reliability, and the ability to multitask in a fast-paced environment. This is a full-time role with weekend coverage and potential to work at different properties.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills (verbal and written).
• Basic computer skills (email, data entry, Microsoft Office, or Google Workspace).
• Familiarity with hotel property management systems (PMS) preferred.
• Comfortable handling cash and credit card transactions.
• Ability to multitask in a fast-paced environment.
• Reliability and punctuality.
• Must be able to travel between assigned extended-stay communities during the workday as business needs require.
• Flexibility to work the assigned schedule, including weekends and holidays, and adjust to changing coverage or operational needs.
• Previous hotel front desk, hospitality, customer service, or property management experience preferred.
• Experience with social media marketing is highly preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Handle all aspects of guest check-in and check-out procedures with precision and accuracy.
• Manage reservations, cancellations, and modifications, ensuring all records are accurately maintained.
• Handle cash and credit card transactions while maintaining an accurate cash drawer.
• Ensure all guest requests and inquiries are addressed promptly and effectively.
• Maintain a clean and organized front desk area, including stocking supplies and informational materials.
• Coordinate with housekeeping, maintenance, and management teams to resolve guest concerns and maintain property standards.
• Conduct routine property walks and report safety, maintenance, or cleanliness concerns.
• Provide front desk coverage at multiple extended‑stay communities as needed while maintaining consistent service standards and professionalism.

Skills

Customer service

Communication

Multitasking

Reliability

Punctuality

Teamwork

Flexibility

Education

High school diploma

Tools

PMS software

Microsoft Office

Google Workspace

Job description

The Neiders Company is seeking a Front Desk Agent for our multi-site extended-stay communities. You will be the first point of contact for guests, handling check-ins/outs, reservations, payments, and guest requests with professionalism.

Ideal candidates bring strong customer service, quick problem-solving, reliability, and the ability to multitask in a fast-paced environment. This is a full-time role with weekend coverage and potential to work at different properties.