Guest Experience Concierge - Front Desk

FirstService Residential; Atlanta (GA); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Dental insurance

Vision insurance

Job summary

FirstService Residential is seeking a Front Desk Associate to be the face of our service at properties we support. You will greet residents and guests, manage access, and ensure a secure and welcoming environment.

The role requires strong customer service, clear communication, and the ability to work independently. Part-time schedule, standard benefits, and weekend coverage may apply.

Qualifications

• Sharp problem solving and decision-making abilities.
• Positive, diplomatic communication in a fast-paced environment.
• Excellent organization and interpersonal skills.
• Strong customer service and guidance abilities.
• Clear reading and interpretation of leases and procedures.

Responsibilities

• Greet and direct residents, guests, and invitees.
• Control building access and monitor security.
• Handle deliveries and packages.
• Assist with check-in/out for residents and service providers.
• Monitor fire alarm and emergency response system.
• Resolve complaints and follow up on issues.
• Maintain daily records and forms.
• Follow safety procedures and keep a safe work environment.
• Perform other duties as needed.

Skills

Critical thinking

Problem solving

Interpersonal skills

Customer service

Communication

Positive attitude

Reading and interpreting procedures

Job description

FirstService Residential is seeking a Front Desk Associate to be the face of our service at properties we support. You will greet residents and guests, manage access, and ensure a secure and welcoming environment.

The role requires strong customer service, clear communication, and the ability to work independently. Part-time schedule, standard benefits, and weekend coverage may apply.