Guest Experience Concierge – Front Desk

Friendwell Group of Companies; Edison (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A hotel management company in New Jersey is seeking a responsible and guest-focused Front Desk Agent to join their front office team. The role involves managing guest check-ins and check-outs, coordinating with housekeeping and maintenance, and handling guest inquiries and issues. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. Flexibility for varying schedules is required, and proficiency in hotel PMS software is preferred.

Qualifications

• High school diploma or equivalent; hospitality or customer service experience preferred.
• Must have 1 year of experience as Front Desk Agent or other customer service–related position.
• Proficiency in using hotel PMS software is a plus.
• Ability to multitask, stay organized, and remain calm under pressure.

Responsibilities

• Determine guest reservation status, length of stay, and room assignments.
• Register guests upon arrival and manage upgrades, promotions, and special requests.
• Respond professionally to guest concerns and resolve complaints.

Skills

Communication skills

Problem-solving

Interpersonal skills

Multi-tasking

Organization

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

A hotel management company in New Jersey is seeking a responsible and guest-focused Front Desk Agent to join their front office team. The role involves managing guest check-ins and check-outs, coordinating with housekeeping and maintenance, and handling guest inquiries and issues. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. Flexibility for varying schedules is required, and proficiency in hotel PMS software is preferred.