Multisite Front Desk Agent — Legendary Guest Service

The Neiders Company; Las Vegas (NV); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

MetLife options

Employee Assistance Program

401(k)

PTO

Holidays

Wellness program

Job summary

The Neiders Company is seeking a Front Desk Agent to serve as the first point of contact for guests across multiple extended-stay communities. You will manage check-ins and check-outs, handle reservations, process payments, and respond to guest needs with professionalism and efficiency.

This floating role requires versatility and a calm demeanor in a fast-paced environment. The schedule is typically 10:00 AM–7:00 PM with Tuesdays and Wednesdays off, and travel between properties may be required

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills (verbal and written).
• Familiarity with hotel property management systems (PMS) preferred.

Responsibilities

• Handle all aspects of guest check-in and check-out procedures with precision and accuracy.
• Manage reservations, cancellations, and modifications, ensuring all records are accurately maintained.
• Handle cash and credit card transactions while maintaining an accurate cash drawer.
• Ensure all guest requests and inquiries are addressed promptly and effectively.
• Maintain a clean and organized front desk area, including stocking supplies and informational materials.
• Coordinate with housekeeping, maintenance, and management teams to resolve guest concerns and maintain property standards.
• Conduct routine property walks and report safety, maintenance, or cleanliness concerns.
• Provide front desk coverage at multiple extended-stay communities as needed while maintaining consistent service standards and professionalism.

Skills

Customer service

Communication

Cash handling

Multitasking

PMS familiarity

Bilingual EN/ES

Education

High school diploma or equivalent

Job description

The Neiders Company is seeking a Front Desk Agent to serve as the first point of contact for guests across multiple extended-stay communities. You will manage check-ins and check-outs, handle reservations, process payments, and respond to guest needs with professionalism and efficiency.

This floating role requires versatility and a calm demeanor in a fast-paced environment. The schedule is typically 10:00 AM–7:00 PM with Tuesdays and Wednesdays off, and travel between properties may be required