Guest Experience Concierge

Four Points by Sheraton Dallas Fort Worth Airport North; Overland Park (KS); On-site; USD 26,000 - 36,000; Full time

Job summary

Embassy Suites by Hilton Kansas City Overland Park is seeking a Front Desk Agent who serves as the first point of contact for guests, handling check-ins and check-outs with accuracy and courtesy. You will assist with reservations, coordinate with housekeeping and maintenance, and address guest inquiries to ensure a welcoming, seamless stay and positive guest experiences.

Strong communication and problem-solving skills are essential as you resolve issues and provide information about local

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Experience in guest service or hospitality is a plus but not required.
• Familiarity with hotel management software or PMS is a plus.

Responsibilities

• Greet guests and handle check-in/check-out with accuracy and courtesy.
• Assist with reservations, room assignments, and guest requests.
• Coordinate with housekeeping/maintenance to ensure rooms are ready.
• Address guest inquiries and resolve issues to ensure satisfaction.
• Provide information about hotel services and local attractions.

Skills

Excellent communication

Strong problem-solving

Multitasking

Basic computer skills

Attention to detail

Education

High school diploma or equivalent

Associate’s degree or higher preferred

Tools

PMS software

Job description

Embassy Suites by Hilton Kansas City Overland Park is seeking a Front Desk Agent who serves as the first point of contact for guests, handling check-ins and check-outs with accuracy and courtesy. You will assist with reservations, coordinate with housekeeping and maintenance, and address guest inquiries to ensure a welcoming, seamless stay and positive guest experiences.

Strong communication and problem-solving skills are essential as you resolve issues and provide information about local