Guest Experience Concierge – Front Desk

WizeHire, Inc; Florence, Northern (KY, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Homewood Suites by Hilton Florence is seeking a Hotel Front Desk Agent to greet guests and ensure their stay is exceptional. You will manage guest accounts, address inquiries, and resolve issues with a focus on service excellence in a dynamic hospitality environment.

We are part of Rolling Hills Hospitality, a group known for surpassing guest expectations. The role offers opportunities for career advancement in a supportive workplace and competitive pay as we uphold our reputation as a premier

Responsibilities

• Manage guest accounts
• Address guest inquiries
• Resolve issues with a focus on service excellence

Job description

Homewood Suites by Hilton Florence is seeking a Hotel Front Desk Agent to greet guests and ensure their stay is exceptional. You will manage guest accounts, address inquiries, and resolve issues with a focus on service excellence in a dynamic hospitality environment.

We are part of Rolling Hills Hospitality, a group known for surpassing guest expectations. The role offers opportunities for career advancement in a supportive workplace and competitive pay as we uphold our reputation as a premier