Guest Experience Specialist- Front Desk (Flexible Schedule)

Seva Hospitality; Florence (KY); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Flexible scheduling

Career growth

Collaborative culture

Job summary

Staybridge Suites Florence - Cincinnati South is seeking a Front Desk Associate to welcome guests, manage check-ins, and set a friendly tone at the start of every stay.

You will handle reservations, respond to inquiries, promote rewards programs, balance daily accounts, and support the sales team. A strong customer-service mindset and basic computer skills are essential, with PMS experience considered a plus.

Qualifications

• Exceptional customer service and communication skills, both written and verbal.
• Ability to multitask and stay composed in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• Self-motivated, detail-oriented, and reliably punctual.
• Prior hotel front desk or customer service experience preferred; PMS experience is a plus.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS).
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.

Skills

Customer service

Multitasking

Computer skills

Flexible availability

Punctuality

PMS experience

Tools

PMS systems

Job description

Staybridge Suites Florence - Cincinnati South is seeking a Front Desk Associate to welcome guests, manage check-ins, and set a friendly tone at the start of every stay.

You will handle reservations, respond to inquiries, promote rewards programs, balance daily accounts, and support the sales team. A strong customer-service mindset and basic computer skills are essential, with PMS experience considered a plus.