Front Desk Guest Experience Specialist

Ontario Trillium Foundation; Tuscaloosa (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health/Vision/Dental Insurance

Life / STD Insurance

401k

Employee Discounts

Paid time off

Growth opportunities

Job summary

Homewood Suites Tuscaloosa is seeking a Guest Service Representative to handle front desk activities, including registration, departures, and communicating hotel services. This role rewards a friendly, guest-focused approach in a busy hotel setting.

You will greet guests, manage reservations, answer inquiries, process payments, upsell services, and maintain a welcoming lobby. Strong English communication and a proactive attitude are essential to ensuring outstanding guest experiences.

Qualifications

• Excellent customer service mindset and friendly personality.
• Strong communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Fluent English communication (written and spoken).

Responsibilities

• Provide exceptional guest service at the front desk.
• Register and check out guests; manage reservations.
• Answer calls and route inquiries per procedures.
• Manage payments and follow hotel credit policies.
• Maintain front desk area and lobby cleanliness.
• Assist other departments as needed.

Skills

Guest service

Communication

Adaptable

Positive attitude

Ownership

Job description

Homewood Suites Tuscaloosa is seeking a Guest Service Representative to handle front desk activities, including registration, departures, and communicating hotel services. This role rewards a friendly, guest-focused approach in a busy hotel setting.

You will greet guests, manage reservations, answer inquiries, process payments, upsell services, and maintain a welcoming lobby. Strong English communication and a proactive attitude are essential to ensuring outstanding guest experiences.