Front Desk & Guest Experience Specialist — Grow with Us

Homewood Suites by Hilton Florence; Florence (KY); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Career advancement

Job summary

Homewood Suites by Hilton Florence is seeking a Hotel Front Desk Agent to warmly welcome guests and ensure an outstanding stay. You will manage guest accounts, handle inquiries, and resolve issues with a focus on service excellence. Strong communication and guest-service passion are essential.

Join Rolling Hills Hospitality's reputable team, offering competitive pay and opportunities for career growth in a collaborative, guest-centric environment.

Qualifications

• Passion for people and strong guest-service mindset.
• Excellent communication and interpersonal skills.
• Commitment to guest satisfaction and service excellence.

Responsibilities

• Greet guests and check them in/out in a courteous, efficient manner.
• Manage guest accounts and reservations accurately.
• Address inquiries and resolve issues to ensure a seamless stay.

Skills

Guest service

Communication skills

Customer focus

Job description

Homewood Suites by Hilton Florence is seeking a Hotel Front Desk Agent to warmly welcome guests and ensure an outstanding stay. You will manage guest accounts, handle inquiries, and resolve issues with a focus on service excellence. Strong communication and guest-service passion are essential.

Join Rolling Hills Hospitality's reputable team, offering competitive pay and opportunities for career growth in a collaborative, guest-centric environment.