Guest Services Representative

WizeHire, Inc; Florence, Northern (KY, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Homewood Suites by Hilton Florence is seeking a Hotel Front Desk Agent to greet guests and ensure their stay is exceptional. You will manage guest accounts, address inquiries, and resolve issues with a focus on service excellence in a dynamic hospitality environment.

We are part of Rolling Hills Hospitality, a group known for surpassing guest expectations. The role offers opportunities for career advancement in a supportive workplace and competitive pay as we uphold our reputation as a premier

Responsibilities

• Manage guest accounts
• Address guest inquiries
• Resolve issues with a focus on service excellence

Job description

Join us at Homewood Suites by Hilton Florence, where you'll be at the heart of creating memorable experiences for our guests. As a Hotel Front Desk Agent, you'll be the welcoming face that greets our guests and ensures their stay is nothing short of excellent. Your role will involve managing guest accounts, addressing inquiries, and resolving any issues with a focus on service excellence. You'll thrive in this position if you have a passion for people, excellent communication skills, and a dedication to guest satisfaction. We’re a part of Rolling Hills Hospitality, known for our commitment to surpassing guest expectations and fostering a supportive, innovative workplace. We value collaboration and offer competitive pay, along with opportunities for career advancement. Join our team and be a part of a company that supports your growth while you help us maintain our reputation as a premier hospitality leader. If you're ready to make a difference in a dynamic environment, we encourage you to apply.