Hotel Front Desk Agent

Homewood Suites by Hilton Florence; Florence (KY); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Career advancement

Job summary

Homewood Suites by Hilton Florence is seeking a Hotel Front Desk Agent to warmly welcome guests and ensure an outstanding stay. You will manage guest accounts, handle inquiries, and resolve issues with a focus on service excellence. Strong communication and guest-service passion are essential.

Join Rolling Hills Hospitality's reputable team, offering competitive pay and opportunities for career growth in a collaborative, guest-centric environment.

Qualifications

• Passion for people and strong guest-service mindset.
• Excellent communication and interpersonal skills.
• Commitment to guest satisfaction and service excellence.

Responsibilities

• Greet guests and check them in/out in a courteous, efficient manner.
• Manage guest accounts and reservations accurately.
• Address inquiries and resolve issues to ensure a seamless stay.

Skills

Guest service

Communication skills

Customer focus

Job description

Join us at Homewood Suites by Hilton Florence, where you'll be at the heart of creating memorable experiences for our guests. As a Hotel Front Desk Agent, you'll be the welcoming face that greets our guests and ensures their stay is nothing short of excellent. Your role will involve managing guest accounts, addressing inquiries, and resolving any issues with a focus on service excellence. You'll thrive in this position if you have a passion for people, excellent communication skills, and a dedication to guest satisfaction.

We're a part of Rolling Hills Hospitality, known for our commitment to surpassing guest expectations and fostering a supportive, innovative workplace. We value collaboration and offer competitive pay, along with opportunities for career advancement. Join our team and be a part of a company that supports your growth while you help us maintain our reputation as a premier hospitality leader.