Guest Experience Front Desk Specialist

Highgate; Erie, Northern (Erie County, KY); Hybrid; USD 1,653,000 - 2,204,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Agent at the Homewood Suites Erie location to provide attentive and courteous service during check-in, stay, and checkout while maximizing occupancy. The role requires computer experience, effective communication, and a friendly, professional demeanor.

The position involves assisting guests with reservations, information on local dining and transportation, and promoting hotel programs. Prior hospitality experience is preferred; a HS diploma is required.

Qualifications

• Customer service experience preferred.
• Must communicate effectively with guests and colleagues.
• Able to multitask and manage time efficiently.
• Consistent attendance is required per hotel standards.
• Maintain a warm and friendly demeanor at all times.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Be aware of rates, packages and promotions and quote accurately.
• Operate the Front Desk computer system and current hotel software.
• Maintain a clean, organized work area and assist guests with services.

Skills

Customer service

Communication skills

Multitasking

Attendance

Professional demeanor

Education

High School diploma

College coursework helpful

Tools

Front desk software

Job description

Highgate Hotels is seeking a Front Office Agent at the Homewood Suites Erie location to provide attentive and courteous service during check-in, stay, and checkout while maximizing occupancy. The role requires computer experience, effective communication, and a friendly, professional demeanor.

The position involves assisting guests with reservations, information on local dining and transportation, and promoting hotel programs. Prior hospitality experience is preferred; a HS diploma is required.