Guest Experience Concierge

Homewood Suites and Hilton Garden Inn Charlotte/South Park; Charlotte (NC); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

401-K

Travel discounts

Growth opportunities

Job summary

Homewood Suites and Hilton Garden Inn Charlotte/South Park is seeking a Front Desk Agent to warmly greet guests and set the tone for their stay. You will handle check-ins/outs, answer phone inquiries, and resolve guest needs with a calm, helpful manner.

The role emphasizes delivering exceptional service, using computer systems for transactions, and maintaining accurate cash handling. A friendly demeanor and strong English communication are essential.

Qualifications

• Excellent English communication skills and ability to read, write and speak fluently.
• Comfortable using a computer to check guests in/out and process payments.

Responsibilities

• Provide the critical first impression to guests and deliver exceptional service.
• Welcome and assist guests in person and over the phone daily.
• Use computer systems to check guests in and out and handle cash/credit transactions accurately.

Skills

Customer service

Communication

Cash handling

Computer skills

Problem solving

Tools

POS software

Job description

Homewood Suites and Hilton Garden Inn Charlotte/South Park is seeking a Front Desk Agent to warmly greet guests and set the tone for their stay. You will handle check-ins/outs, answer phone inquiries, and resolve guest needs with a calm, helpful manner.

The role emphasizes delivering exceptional service, using computer systems for transactions, and maintaining accurate cash handling. A friendly demeanor and strong English communication are essential.