Guest Experience Concierge - Benefits & Growth

Hilton Garden Inn Greenville; Concord (NC); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Job summary

Raines Co. is seeking a Guest Services Associate to deliver exceptional guest service, manage inquiries, reservations, and smooth check-ins. You will maintain a welcoming atmosphere and coordinate with departments to ensure guest satisfaction.

Candidates should have strong communication skills and basic Microsoft 365 proficiency; a high school diploma or GED is required. This role supports a team-oriented, guest-first culture and offers opportunities for growth within the company.

Qualifications

• Excellent communication and guest service mindset.
• Ability to resolve guest concerns with professionalism.
• Comfortable handling multiple tasks in a fast-paced environment.

Responsibilities

• Provide outstanding customer service to guests and handle inquiries.
• Take reservations and assist with check-ins and check-outs.
• Respond to guest requests and resolve concerns promptly and courteously.

Skills

Strong communication

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. is seeking a Guest Services Associate to deliver exceptional guest service, manage inquiries, reservations, and smooth check-ins. You will maintain a welcoming atmosphere and coordinate with departments to ensure guest satisfaction.

Candidates should have strong communication skills and basic Microsoft 365 proficiency; a high school diploma or GED is required. This role supports a team-oriented, guest-first culture and offers opportunities for growth within the company.