Guest Experience Concierge

Highgate; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Highgate Hotels in Las Vegas seeks a Front Office Agent to deliver attentive, courteous service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

The role requires a hospitable demeanor, strong communication, and the ability to multitask in a fast-paced hotel environment. Prior experience in hospitality is preferred, with emphasis on guest satisfaction and teamwork.

Qualifications

• High school diploma or equivalent required.
• College coursework is helpful.
• Computer experience required.
• Experience in a hotel or related field preferred.
• Must communicate effectively with guests and staff.

Responsibilities

• Greet and assist guests at check-in and check-out.
• Answer guest inquiries about local attractions, transportation and dining.
• Follow all cash handling and credit policies.
• Maintain knowledge of hotel promotions and policies.

Skills

Customer service

Communication

Multitasking

Attendance

Education

High School diploma

College coursework

Tools

Computer software

Job description

Highgate Hotels in Las Vegas seeks a Front Office Agent to deliver attentive, courteous service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

The role requires a hospitable demeanor, strong communication, and the ability to multitask in a fast-paced hotel environment. Prior experience in hospitality is preferred, with emphasis on guest satisfaction and teamwork.