Guest Experience Concierge

Think Hospitality; Miami (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Think Hospitality is seeking a front desk agent who will greet guests, check them in, and assign rooms with warmth and professionalism. You will answer questions about hotel services and local attractions, while maintaining accurate records of availability and guest accounts.

The role requires basic math, the ability to use hotel software systems, and a courteous attitude toward every guest. You’ll also handle payments and resolve guest concerns to ensure a positive experience.

Qualifications

• Prior customer service experience required.
• Ability to utilize hotel software systems effectively.
• Friendly and courteous demeaner.
• High School diploma or GED.

Responsibilities

• Greet, register, and assign rooms to guests in a friendly and courteous manner.
• Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.
• Keep records of room availability and guests' accounts.
• Compute bills, collect payments and make change for guests.
• Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues.
• Other duties as assigned.

Skills

Customer service experience

Interpersonal skills

Attention to detail

Friendly demeanor

Education

High School diploma or GED

Tools

Hotel software systems

Job description

Think Hospitality is seeking a front desk agent who will greet guests, check them in, and assign rooms with warmth and professionalism. You will answer questions about hotel services and local attractions, while maintaining accurate records of availability and guest accounts.

The role requires basic math, the ability to use hotel software systems, and a courteous attitude toward every guest. You’ll also handle payments and resolve guest concerns to ensure a positive experience.