Guest Experience Concierge - Front Desk

Coury Hospitality; Coraopolis (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Job summary

Coury Hospitality seeks a Front Desk/Guest Services team member to warmly welcome guests and manage check-in and check-out with accuracy. You will assist visitors, promote hotel services, and share local attractions with guests in a courteous, professional manner.

Accurate account setup, prompt response to requests, cash handling, and coordination with departments are essential. This role emphasizes security, confidentiality, and excellent guest satisfaction at all times.

Qualifications

• Clear, courteous English communication with guests and colleagues.
• Strong customer-relations focus and guest satisfaction mindset.
• Experience with cashiering or basic accounting is a plus.
• Proficiency in inputting data into computer systems (POS, guest records).
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Professional appearance and demeanor as part of guest-facing role.

Responsibilities

• Greet guests and visitors warmly and assist with check-in/check-out.
• Provide information on hotel services, amenities, and local attractions.
• Set up guest accounts according to preferences (room type, payment).
• Answer questions and respond to special requests with empathy and efficiency.
• Maintain key control, security, and confidentiality of guest information.
• Coordinate with other front desk and staff to ensure smooth guest experience.

Skills

English communication

Customer relations

Cashier experience

Computer skills

Multi-tasking

Professional appearance

Local knowledge

Tools

Point-of-sale systems

Cash handling

Job description

Coury Hospitality seeks a Front Desk/Guest Services team member to warmly welcome guests and manage check-in and check-out with accuracy. You will assist visitors, promote hotel services, and share local attractions with guests in a courteous, professional manner.

Accurate account setup, prompt response to requests, cash handling, and coordination with departments are essential. This role emphasizes security, confidentiality, and excellent guest satisfaction at all times.