Guest Experience Concierge & Front Desk

Hotel Management and Consulting, Inc.; Saint Joseph (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hourly Pay dependent on experience

DailyPay access

Medical benefits

Dental benefits

Vision benefits

Paid time off (full-time)

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. seeks a positive Guest Attendant to be the face of the property. You will handle reservations, check-ins/outs, tours for prospective guests, and fulfill special requests to enhance guest satisfaction.

The position requires problem-solving, strong communication, and dependable performance in a fast-paced setting. Equal opportunity employer with a focus on professionalism and guest-centric service.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Skills

Customer service

Computer skills

Communication skills

Organizational skills

Time management

Problem-solving

Flexibility schedule

Job description

Hotel Management and Consulting, Inc. seeks a positive Guest Attendant to be the face of the property. You will handle reservations, check-ins/outs, tours for prospective guests, and fulfill special requests to enhance guest satisfaction.

The position requires problem-solving, strong communication, and dependable performance in a fast-paced setting. Equal opportunity employer with a focus on professionalism and guest-centric service.