Guest Experience Concierge - Front Desk

Hei Hotels Inc.; Boerne (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Flexible scheduling

Employee room discounts

Meal discounts

Training programs

Job summary

HEI Hotels and Resorts in Boerne, Texas is seeking a friendly Front Desk Clerk to greet guests, check them in and out, and deliver excellent service at the lobby desk.

You will input guest details, verify payment methods, issue keys, and provide accurate information about outlets and local attractions to ensure a positive first impression.

Strong communication, basic math, and computer skills are required to balance accounts and support a smooth daily operation for a welcoming guest experience.

Qualifications

• Hotel experience preferred.
• Ability to perform moderate mathematical calculations with accuracy.
• Ability to deal with customers with patience, tact and diplomacy.
• Ability to input information using a moderately complex computer system.
• Ability to recognize emergency situations and respond appropriately.
• Excellent verbal and written communication skills.
• Ability to adapt communication style for different audiences.

Responsibilities

• Greet customers with a friendly welcome and provide information on hours and local attractions.
• Complete registration by inputting guest data, confirming guests and room rate, and issuing keys.
• Verify and imprint credit cards for authorization and handle cash and payments.
• Answer calls promptly and relay messages and mail requests to guests.
• Close guest accounts at checkout and resolve guest concerns or negotiate adjustments if needed.
• Handle guest complaints and research solutions to ensure satisfaction.
• Remain calm and attentive during busy periods or emergencies.
• Adhere to attendance policies and perform other duties as assigned.

Skills

Customer service

Cash handling

Credit card processing

Front desk operations

Computer systems

Mathematical calculations

Communication skills

Emergency awareness

Tools

POS system

Job description

HEI Hotels and Resorts in Boerne, Texas is seeking a friendly Front Desk Clerk to greet guests, check them in and out, and deliver excellent service at the lobby desk.

You will input guest details, verify payment methods, issue keys, and provide accurate information about outlets and local attractions to ensure a positive first impression.

Strong communication, basic math, and computer skills are required to balance accounts and support a smooth daily operation for a welcoming guest experience.