Spa Concierge: Guest Experience Specialist

Hei Hotels Inc.; San Antonio (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Free trainings

Uniforms

Free lunch

Free parking or bus pass

Work-life balance

Job summary

HEI Hotels and Resorts in San Antonio seeks friendly front desk associates who deliver prompt, courteous service and accurate guest account handling. You will greet guests, process check-ins/outs, and support brand standards daily.

We offer free trainings, uniforms, free lunch, parking or bus passes, and a work/life balanced environment. Strong communication, cash handling, and computer skills are essential to succeed on our Sassy Team.

Qualifications

• Guest service experience is essential.
• Ability to operate a computer system and POS.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests with a friendly, professional welcome.
• Process check-in/out and manage guest accounts.
• Handle cash, vouchers and billing with accuracy.
• Answer phones promptly and relay messages clearly.
• Resolve guest concerns with discretion and courtesy.
• Support brand standards and nightly closeout duties.
• Attend to attendance and shift requirements as scheduled.
• Perform other duties as assigned.

Skills

Guest service

Communication

Cash handling

Computer literacy

Emergency awareness

Team interaction

Multitasking

Job description

HEI Hotels and Resorts in San Antonio seeks friendly front desk associates who deliver prompt, courteous service and accurate guest account handling. You will greet guests, process check-ins/outs, and support brand standards daily.

We offer free trainings, uniforms, free lunch, parking or bus passes, and a work/life balanced environment. Strong communication, cash handling, and computer skills are essential to succeed on our Sassy Team.