Guest Experience Associate - Front Desk

Hei Hotels Inc.; Houston (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Paid Time Off

Pet Insurance

401(k) Plan

Hotel Room Discounts

Job summary

HEI Hotels and Resorts in Downtown Houston seeks a friendly Front Desk Agent to welcome guests, assist with arrival and departure, and promote HEI brand programs. You will input guest information, handle registrations, and provide local recommendations.

The role requires strong communication, calculator skills, and the ability to remain calm during busy periods. We offer competitive benefits, PTO, and travel perks.

Qualifications

• Hotel experience preferred.
• Good calculator skills for moderately complex calculations.
• Excellent customer service with diplomacy.
• Ability to stand and move around front office.

Responsibilities

• Greet guests with a friendly and sincere welcome, providing a positive experience.
• Complete registration by inputting/retrieving guest data and confirming details; promote HEI brand programs.
• Verify and imprint credit cards, handle cash, vouchers and currency where applicable; post charges.
• Answer phones promptly and relay messages; retrieve mail/packages as requested.
• Close guest accounts at checkout and address any dissatisfaction, offering resolutions.
• Field guest complaints and research effective solutions; negotiate results.
• Remain calm and act decisively during emergencies or heavy activity.
• Comply with attendance rules and be available regularly.
• Perform other duties as assigned.

Skills

Hotel experience

Customer service

Calculator skills

Physical stamina

Computer literacy

Verbal & written communication

Adaptability

Tools

Front desk computer system

Job description

HEI Hotels and Resorts in Downtown Houston seeks a friendly Front Desk Agent to welcome guests, assist with arrival and departure, and promote HEI brand programs. You will input guest information, handle registrations, and provide local recommendations.

The role requires strong communication, calculator skills, and the ability to remain calm during busy periods. We offer competitive benefits, PTO, and travel perks.