Guest Experience Specialist — Front Desk

HEI Hotels; Houston (TX); Sur place; USD 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical & Dental

Vision Insurance

Vacation & Holidays

Pet Insurance

401(k) matching

Employee Discounts

Résumé du poste

HEI Hotels in Houston seeks a Front Desk Associate to assist guests with arrivals and departures, check-in/out, and daily front desk duties. You will provide warm, professional service, input guest information, and promote HEI brands and programs.

Hotel experience is preferred, with strong guest service, communication, and computer skills. Benefits include health coverage, paid time off, and retirement plans. Join a family-like team and contribute to a premier Houston hospitality experience.

Qualifications

• Hotel experience preferred.
• Strong calculator skills for math calculations without error.
• Ability to effectively deal with internal and external customers with patience and diplomacy.
• Ability to stand and move throughout front office.
• Ability to input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish working relationships with associates and guests.
• Excellent verbal and written communication; adapt style to audience.

Responsabilités

• Greet customers with a friendly welcome.
• Provide information on hours, attractions, and local details.
• Complete registration and input guest data and room rates.
• Promote HEI Hotels and Resorts programs and offerings.
• Assign rooms based on guest needs.
• Code electronic keys and verify room number and rate.
• Manage guest folders, keys, and payment processing.
• Handle payments, vouchers, and currency exchange as needed.
• Respond to phone inquiries promptly and professionally.
• Enter and relay messages to guests and retrieve mail as requested.
• Close accounts at checkout and resolve any dissatisfaction.

Connaissances

Hotel experience

Customer service

Calculator skills

Communication

Computer input

Emergency awareness

Team collaboration

Adaptable communication

Outils

Hotel PMS

POS system

Description du poste

HEI Hotels in Houston seeks a Front Desk Associate to assist guests with arrivals and departures, check-in/out, and daily front desk duties. You will provide warm, professional service, input guest information, and promote HEI brands and programs.

Hotel experience is preferred, with strong guest service, communication, and computer skills. Benefits include health coverage, paid time off, and retirement plans. Join a family-like team and contribute to a premier Houston hospitality experience.