Front Desk Concierge — Guest Experience

HEI Hotels & Resorts; Mars (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical and Dental programs through a+

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

Life Insurance

Disability plans

401(k) Savings Plan with matching

Employee discounts

Hotel Room Discount programs

Job summary

HEI Hotels & Resorts is seeking a Front Desk Clerk to assist guests with arrival and departure, provide welcoming service, and handle registrations and payments. You will help ensure smooth operations, maintain accuracy in billing, and support guest satisfaction at all times.

The role requires hotel experience, excellent communication, and the ability to balance multiple tasks in a fast-paced environment. We value teamwork and professionalism across shifts.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, requiring patience, tact and diplomacy to resolve conflicts.
• Stand and move throughout front office and perform essential functions with or without reasonable accommodation.
• Access and input information using a moderately complex computer system.
• Observe and detect signs of potential emergency situations.
• Establish and maintain working relationships with associates, customers and patrons.
• Excellent verbal and written communication skills.
• Adapt communication style for supervisors, coworkers, and guests.

Responsibilities

• Greet customers with a friendly, clear welcome and provide information on hours and local attractions.
• Process registrations, verify guest details, and book rooms based on guest needs.
• Code electronic keys and prepare welcome materials for guests.
• Verify and imprint credit cards, handle cash, and balance the house bank.
• Accept payments and post charges to guest rooms and accounts.
• Answer phones promptly and relay messages, retrieve mail and packages as requested.
• Close accounts at checkout, address dissatisfaction, and negotiate appropriate resolutions.
• Handle guest complaints by researching issues and delivering effective solutions.
• Remain calm during busy hotel periods and emergencies, using sound judgment.

Skills

Hotel experience

Customer service

Communication skills

Calculator skills

Stamina

Computer skills

Emergency awareness

Interpersonal skills

Adapt communication style

Job description

HEI Hotels & Resorts is seeking a Front Desk Clerk to assist guests with arrival and departure, provide welcoming service, and handle registrations and payments. You will help ensure smooth operations, maintain accuracy in billing, and support guest satisfaction at all times.

The role requires hotel experience, excellent communication, and the ability to balance multiple tasks in a fast-paced environment. We value teamwork and professionalism across shifts.