Front Desk Guest Experience Specialist

Hei Hotels Inc.; Alpharetta (GA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Free meals during shift

Free on-site parking

Provided uniforms

Discounted dry cleaning

Marriott employee discount

Job summary

HEI Hotels and Resorts is seeking a friendly Front Desk Associate to assist guests with arrival and departure, provide information, and ensure a positive experience. You will input reservations, process payments, and coordinate with departments to meet guest needs.

The role requires strong communication, calculator/cash-handling skills, and the ability to stand for long periods. On-site benefits include meals during shifts and parking, with uniform provisions and access to Marriott discounts.

Qualifications

• Hotel experience preferred.
• Ability to greet guests and provide accurate information.
• Able to input data and manage reservations.
• Handle payments and balance cash.
• Stand and move throughout front office and perform essential duties.
• Operate computer systems and point-of-sale software.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome; listen, respond with action, and provide hours and local attractions.
• Complete registration by inputting data, confirming guests, and assigning rooms; promote brand programs.
• Verify and imprint credit cards for authorization; handle vouchers and currency exchanges.
• Answer calls promptly and relay messages; retrieve mail and packages as requested.
• Close guest accounts at check-out; resolve dissatisfaction and negotiate reasonable solutions.
• Address guest complaints with research to develop effective resolutions and negotiate outcomes.
• Remain calm during emergencies and busy periods; plan steps with sound judgment.
• Attend as required and perform other duties as assigned.

Skills

Hotel experience

Customer service

Cash handling

Communication skills

Computer literacy

Multitasking

Guest relations

Tools

POS system

Job description

HEI Hotels and Resorts is seeking a friendly Front Desk Associate to assist guests with arrival and departure, provide information, and ensure a positive experience. You will input reservations, process payments, and coordinate with departments to meet guest needs.

The role requires strong communication, calculator/cash-handling skills, and the ability to stand for long periods. On-site benefits include meals during shifts and parking, with uniform provisions and access to Marriott discounts.