Guest Experience Supervisor

HEI Hotels; Frisco (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

PTO

Pet Insurance

401(k) Matching

Employee Discounts

DailyPay

Job summary

HEI Hotels is seeking an assistant to the Front Office Manager to help manage front desk operations and ensure guest satisfaction in Frisco, TX. You will coordinate with guest service agents, assist with room assignments and cash handling, and support the team in delivering courteous service during busy periods.

We value reliability, clear communication, and the ability to handle emergencies while maintaining professional guest relations.

Qualifications

• One year experience in customer service in hospitality or similar industry.

Responsibilities

• Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction and quality service.
• Communicate effectively to provide clear direction to staff.
• Assign and instruct guest service agents in details of work.
• Respond to emergencies and manage guest accounts at checkout.
• Balance house bank and handle cash and vouchers.

Skills

Customer service

Hospitality

Communication

Calculator skills

Front desk

Tools

Computer system

Job description

HEI Hotels is seeking an assistant to the Front Office Manager to help manage front desk operations and ensure guest satisfaction in Frisco, TX. You will coordinate with guest service agents, assist with room assignments and cash handling, and support the team in delivering courteous service during busy periods.

We value reliability, clear communication, and the ability to handle emergencies while maintaining professional guest relations.