Guest Services Front Desk Agent

Hei Hotels Inc.; Orlando (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation and holiday time

401(k) matching

Hotel room discounts

Pet insurance

Job summary

HEI Hotels and Resorts is seeking a friendly Front Desk Agent to assist guests with arrival and departure, ensuring a positive experience. You will handle registration, process payments, and provide local information.

The role requires strong customer service, good communication, and the ability to stay calm during busy periods. Hotel experience is preferred, and a professional, welcoming demeanor is essential.

Qualifications

• Hotel experience preferred.
• Strong math and calculator skills for basic calculations.
• Ability to handle internal and external guests with patience and diplomacy.
• Clear verbal and written communication skills for guest requests.

Responsibilities

• Greet guests with a friendly and sincere welcome.
• Complete check-in and check-out using the hotel computer system.
• Promote HEI Hotels and Resorts marketing programs.
• Verify credit cards and process charges for guest accounts.
• Assist guests with questions about local attractions and hours.

Skills

Hotel experience

Calculator proficiency

Customer service

Verbal and written communication

Conflict resolution

Adaptable communication

Job description

HEI Hotels and Resorts is seeking a friendly Front Desk Agent to assist guests with arrival and departure, ensuring a positive experience. You will handle registration, process payments, and provide local information.

The role requires strong customer service, good communication, and the ability to stay calm during busy periods. Hotel experience is preferred, and a professional, welcoming demeanor is essential.