Guest Services Specialist - Front Desk

Peregrine Hospitality; Blacksburg (VA); On-site; USD 19,000 - 23,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Desk Agent in Blacksburg, VA to be the first point of contact for guests. Responsibilities include greeting guests, registering in the system, handling payments, and offering information about local attractions.

The role emphasizes delivering personalized service, managing check-ins/outs, promoting marketing programs, and maintaining brand standards with a teamwork-focused environment.

Qualifications

• Front desk experience or relevant guest service experience.
• Ability to handle cash and process payments accurately.
• Strong communication and interpersonal skills.
• Knowledge of local attractions and hotel facilities.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, brand standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.

Skills

Cash handling

Guest service

Communication

Team player

Job description

Peregrine Hospitality is seeking a Front Desk Agent in Blacksburg, VA to be the first point of contact for guests. Responsibilities include greeting guests, registering in the system, handling payments, and offering information about local attractions.

The role emphasizes delivering personalized service, managing check-ins/outs, promoting marketing programs, and maintaining brand standards with a teamwork-focused environment.