Guest Experience Front Desk Specialist

Peregrine Hospitality; Killington (VT); On-site; USD 25,000 - 30,000; Full time

Job summary

Peregrine Hospitality in Vermont seeks a friendly front desk guest services associate to warmly welcome guests, check them in, and manage payments. You will provide information on hotel facilities and local attractions, assist with checkout, and balance the cash drawer while upholding high service standards.

The role requires strong communication, basic computer skills, and a proven ability to upsell rooms that fit guest needs. Flexibility with shifts is required in a busy hotel environment.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: 1 year of Customer Service experience preferred.
• Additional: Flexible scheduled shifts based on business needs.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills

Understand the hotel mission and goals

Prioritize with limited supervision

Verbal and written communication

Basic computer skills

Attention to detail

Knowledge of local attractions

Knowledge of hotel services and_facilt

Cash handling

Team player

Education

High School diploma or GED equivalence

Job description

Peregrine Hospitality in Vermont seeks a friendly front desk guest services associate to warmly welcome guests, check them in, and manage payments. You will provide information on hotel facilities and local attractions, assist with checkout, and balance the cash drawer while upholding high service standards.

The role requires strong communication, basic computer skills, and a proven ability to upsell rooms that fit guest needs. Flexibility with shifts is required in a busy hotel environment.