Guest Experience Concierge — Front Desk

Starwood Hotels; Austin (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Starwood Hotels seeks a Front Desk Agent to greet guests, manage check-ins/check-outs, and provide information on hotel services and local attractions. You will resolve guest inquiries, handle requests with courtesy, and maintain a welcoming atmosphere that aligns with our brand and standards.

The role requires strong guest service skills, multitasking ability, and a professional appearance. You will work within a collaborative team, supporting operations during a 24/7 hospitality environment.

Qualifications

• Must be organized and able to multitask effectively.

Responsibilities

• Greet guests and manage check-ins/check-outs efficiently.

Skills

Organized

Multitasking

Public speaking

Reading documents

Problem solving

Technology literacy

Guest service

Teamwork

Adaptability

Professional appearance

Tools

Computers

iPods

iPads

Job description

Starwood Hotels seeks a Front Desk Agent to greet guests, manage check-ins/check-outs, and provide information on hotel services and local attractions. You will resolve guest inquiries, handle requests with courtesy, and maintain a welcoming atmosphere that aligns with our brand and standards.

The role requires strong guest service skills, multitasking ability, and a professional appearance. You will work within a collaborative team, supporting operations during a 24/7 hospitality environment.