Guest Relations Agent – Front Desk (Substitute)

1 Hotels; New York; Hybrid; USD 45,000 - 60,000; Full time

Job summary

Starwood Hotels is seeking a friendly Guest Relations Agent to ensure that each guest enjoys a relaxing and effortless experience from arrival to departure and throughout the stay. A background in hotel operations and guest service helps you shine in this role, with the ability to adapt to a fast-paced, customer-focused environment.

We value team players who communicate well, are detail-oriented, and can handle multiple tasks. A secondary language is a plus in our diverse, mission-driven company.

Qualifications

• Minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, detail oriented.

Responsibilities

• Ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay.
• Provide impeccable service and assist guests with requests as part of a 24-hour operation.
• Be a welcoming, articulate ambassador for the brand and reflect brand standards in all interactions.

Skills

Guest service

Team player

Multilingual

Communication

Job description

Starwood Hotels is seeking a friendly Guest Relations Agent to ensure that each guest enjoys a relaxing and effortless experience from arrival to departure and throughout the stay. A background in hotel operations and guest service helps you shine in this role, with the ability to adapt to a fast-paced, customer-focused environment.

We value team players who communicate well, are detail-oriented, and can handle multiple tasks. A secondary language is a plus in our diverse, mission-driven company.