Front Desk Guest Experience Specialist

SH Seattle, L.L.C.; Seattle (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Starwood Hotels is seeking a friendly Front Office Agent to welcome guests, manage check-ins and check-outs, and provide exceptional service throughout the stay. The role emphasizes attentiveness, problem-solving, and a welcoming demeanor to reflect the brand’s premium hospitality standards.

The Front Office Team values teamwork, flexibility in shifts, and a commitment to guest satisfaction, with opportunities to grow within a luxury hotel environment.

Qualifications

• Minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Warmly greet guests at arrival and departure and throughout their stay.
• Provide impeccable front desk service and assist guests with requests, inquiries, and concerns.

Skills

Guest service

Multitasking

Team player

Flexibility

Job description

Starwood Hotels is seeking a friendly Front Office Agent to welcome guests, manage check-ins and check-outs, and provide exceptional service throughout the stay. The role emphasizes attentiveness, problem-solving, and a welcoming demeanor to reflect the brand’s premium hospitality standards.

The Front Office Team values teamwork, flexibility in shifts, and a commitment to guest satisfaction, with opportunities to grow within a luxury hotel environment.