Guest Experience Concierge — Front Desk

IHG Hotels & Resorts; Alexandria (VA); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts in Alexandria, Virginia, is seeking a Front Desk Agent to create memorable guest experiences. The role involves welcoming guests, managing check-in and check-out processes, and handling inquiries. Candidates should have strong communication skills, problem-solving abilities, and at least one year of guest service experience. Compensation starts at $19.50 per hour, with benefits including paid time off and insurance coverage.

Qualifications

• 1 year of front desk or guest service experience required.
• Strong customer service orientation and a warm demeanor.
• Ability to handle cash and credit transactions efficiently.

Responsibilities

• Welcome guests and manage their check-in/out.
• Handle guest inquiries and resolve issues promptly.
• Maintain safety and cleanliness at the front desk.

Skills

Excellent communication skills

Strong problem-solving skills

Fluency in the local language

Literate and tech-savvy

Flexibility to work nights, weekends, and holidays

Physical ability to lift up to 50 lbs

Education

High school diploma or equivalent

College or university degree

Job description

IHG Hotels & Resorts in Alexandria, Virginia, is seeking a Front Desk Agent to create memorable guest experiences. The role involves welcoming guests, managing check-in and check-out processes, and handling inquiries. Candidates should have strong communication skills, problem-solving abilities, and at least one year of guest service experience. Compensation starts at $19.50 per hour, with benefits including paid time off and insurance coverage.