Hotel Front Desk & Guest Experience Specialist

DoubleTree by Hilton McLean Tysons; McLean (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Premium healthcare insurance

401(k) plan with company match

Paid time off

Hotel discounts

Education reimbursement

Job summary

A leading hospitality company in McLean, Virginia, seeks a Front Office Agent responsible for ensuring exceptional guest service and managing check-ins and check-outs. Candidates should have at least 1 year of prior guest service experience in a hospitality setting, possess excellent communication skills, and be detail-oriented. This role offers various benefits to thrive personally and professionally, including healthcare insurance and hotel discounts.

Qualifications

• 1+ years prior guest service experience preferably in a hospitality setting.
• Ability to lift, push and pull up to 75 pounds on an occasional basis.

Responsibilities

• Anticipates and responds to guests in a friendly manner.
• Processes check-ins and check-outs, verifies billing, creates reservations.
• Maintains clean and safe work area in compliance with regulations.
• Adheres to department procedures and attends required meetings.

Skills

Excellent verbal communication skills

Attention to detail

Customer focused

Education

High school diploma or GED

Job description

A leading hospitality company in McLean, Virginia, seeks a Front Office Agent responsible for ensuring exceptional guest service and managing check-ins and check-outs. Candidates should have at least 1 year of prior guest service experience in a hospitality setting, possess excellent communication skills, and be detail-oriented. This role offers various benefits to thrive personally and professionally, including healthcare insurance and hotel discounts.