Guest Experience Specialist - Front Desk & Concierge

Concord Hospitality Enterprises; Alexandria (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises in Alexandria, Virginia, seeks a Front Desk Clerk to create memorable guest experiences. You'll assist guests with professionalism, address concerns, and maintain service standards. Prior customer service experience is a plus.

Full-time associates enjoy benefits like medical insurance, a 401(k) plan, and tuition assistance. Join a supportive culture focused on training and associate growth.

We are an equal opportunity employer committed to diversity and inclusion.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain high service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges and collect payments.

Skills

Interpersonal and communication skills

Detail-oriented

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises in Alexandria, Virginia, seeks a Front Desk Clerk to create memorable guest experiences. You'll assist guests with professionalism, address concerns, and maintain service standards. Prior customer service experience is a plus.

Full-time associates enjoy benefits like medical insurance, a 401(k) plan, and tuition assistance. Join a supportive culture focused on training and associate growth.

We are an equal opportunity employer committed to diversity and inclusion.