Spa Concierge: Memorable Guest Experiences

Grand-Traverse-Resort-and-Spa; Acme (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Grand-Traverse-Resort-and-Spa is seeking a spa attendant to ensure exceptional guest experiences and uphold spa standards. The role emphasizes reliable scheduling, cleanliness, and attentive service in relaxation areas.

The position requires high school education or equivalent, strong customer service skills, and the ability to multitask in a bustling resort environment. Training will cover safety, policies, and guest communication.

Qualifications

• Strong customer service and communication skills are required.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional demeanor and positive attitude with guests and staff.

Responsibilities

• Follow spa policies and procedures to ensure guest satisfaction.
• Cover all hours determined by schedule and maintain cleanliness of the spa.
• Take guest orders and serve drinks in relaxation areas; manage reservations.
• Relay guest concerns to management and maintain up-to-date knowledge of offerings.
• Maintain stock of laundry and amenities; uphold safety and uniform standards.

Skills

Customer service

Communication skills

Time management

Team orientation

Education

High School diploma or GED

Tools

Service booking software

Job description

Grand-Traverse-Resort-and-Spa is seeking a spa attendant to ensure exceptional guest experiences and uphold spa standards. The role emphasizes reliable scheduling, cleanliness, and attentive service in relaxation areas.

The position requires high school education or equivalent, strong customer service skills, and the ability to multitask in a bustling resort environment. Training will cover safety, policies, and guest communication.