Concierge (FT)

Grand Traverse Resort and Spa; Indiana; On-site; USD 17,000 - 25,000; Full time

Job summary

Grand Traverse Resort and Spa is seeking a Resort Concierge to assist guests with needs on property and deliver exceptional service, creating memorable experiences.

Responsibilities include handling inquiries about trips and events, arranging reservations, directing guests to area attractions, and coordinating dining and activity bookings while maintaining high standards of grooming and communication.

Qualifications

• Customer service experience is required.
• Knowledge of Traverse City area preferred.
• Understanding of local events helpful.

Responsibilities

• Answer inquiries and provide literature on trips, events, sports events, concerts, and plays.
• Discuss routes, schedules, rates, and types of accommodations with patrons to determine preferences and make reservations.
• Assist guests with directions to area attractions.
• Place amenity orders.
• Sell gift certificates.
• Make tee times for guests and dinner reservations for guests.
• Assist with kiosk check-in/out processes and guest relations.
• Maintain grooming standards and reflect a positive attitude.
• Follow environmental practices of the resort.
• Other duties as assigned.

Skills

Customer service

Guest relations

Oral and written communication

Microsoft Office familiarity

Local knowledge of Traverse City area

Multitasking

Job description

SUMMARY

The Resort Concierge will assist guests with any needs they may have while on property. The role will focus on providing excellent customer service and creating a memorable and exceptional experiences for resort guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, concerts, and plays.
• Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations.
• Assist guests with directions to area attractions (mall, wineries, restaurants, and area attractions)
• Place amenity orders
• Sell gift certificates
• Exchange gift certificates for fellow performers
• Make T-times for guests
• Make dinner reservations for guest
• Fill brochure requests
• Complete audit
• Assist bell staff if needed
• Assist guest with car rentals if needed
• Answer any questions guests may have
• Assist with Kiosk maintenance and with guest kiosk check in/out processes
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Good rapport with fellow employees and reflect positive attitude.
• Complete all assignments requested of you.
• Maintain open line of communication with supervisor
• Must understand and abide by environmental practices of the resort.
• Other duties as assigned

EDUCATION/EXPERIENCE

• Customer service experience
• Knowledge of the Traverse City and surrounding areas preferred
• Knowledge of local events and activities going on in the area helpful

OTHER SKILLS AND ABILITIES

This position requires the associate to possess excellent guest service skills with a high energy level. Individual should possess good oral and written communication skills as well as be detail oriented. Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, excel, etc.).

SUPERVISORY RESPONSIBILITIES (If applicable)

N/A

TYPICAL PHYSICAL DEMANDS

Associate must be able to lift up to 25lbs.

TYPICAL MENTAL DEMANDS

The ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.

WORKING CONDITIONS

This position requires one to be indoors. Individual may have to cope with varying noise levels.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.