Guest Experience Concierge - Lobby & Public Areas

Grand Traverse Resort; Michigan; On-site; USD 19,000 - 25,000; Full time

Job summary

Grand Traverse Resort in Michigan is seeking a Hotel Steward/Housekeeping Attendant to maintain and clean public and employee areas to a 4 Diamond level. You will work across restrooms, pools, locker rooms, and the clubhouse, ensuring a pristine guest environment.

Responsibilities include responding to pages, securing radios and keys, and upholding grooming standards. A positive attitude and reliable communication are essential to support high service levels.

Qualifications

• Positive, upbeat attitude.
• Open communication skills, both written and verbal.

Responsibilities

• Maintain and clean public areas to a 4 Diamond standard.
• Assist with housekeeping across all resort areas including restrooms, pools, clubhouse.
• Respond to pages promptly and communicate with departments.
• Keep radios, carts, and keys secure.
• Follow grooming and dress standards per Employee Handbook.
• Report damages and stains to supervisor.
• Dust, mop, vacuum all areas as directed.

Skills

Positive attitude

Communication skills

Guest service mindset

Job description

Grand Traverse Resort in Michigan is seeking a Hotel Steward/Housekeeping Attendant to maintain and clean public and employee areas to a 4 Diamond level. You will work across restrooms, pools, locker rooms, and the clubhouse, ensuring a pristine guest environment.

Responsibilities include responding to pages, securing radios and keys, and upholding grooming standards. A positive attitude and reliable communication are essential to support high service levels.