Guest Experience Concierge - Club Front Desk

Midtown Athletic Clubs; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Midtown Athletic Clubs is seeking a Hospitality Desk Associate to be the first point of contact for members and guests, ensuring a warm, helpful experience from the moment they arrive.

You will greet visitors, assist with program registration and payments, handle check-ins, and resolve issues quickly while maintaining a clean front desk and coordinating with other departments to deliver memorable service.

Qualifications

• Availability to work a flexible schedule (including evenings, weekends, and some holidays).
• Demonstrate strong customer service skills and enjoy serving others.
• Excellent communication skills and the ability to interact warmly with guests.
• Ability to work under pressure while remaining professional and approachable.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet everyone who enters the club with a warm welcome.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins and address questions or issues promptly.
• Identify friction points and help find solutions for a smooth experience.
• Maintain front desk cleanliness and coordinate with housekeeping/maintenance as needed.
• Answer queries regarding club services and facilities.
• Process transactions for paid services or goods.
• Support in establishing consistent delivery of service.

Skills

Customer service

Communication

Teamwork

Organizational skills

Multi-tasking

Job description

Midtown Athletic Clubs is seeking a Hospitality Desk Associate to be the first point of contact for members and guests, ensuring a warm, helpful experience from the moment they arrive.

You will greet visitors, assist with program registration and payments, handle check-ins, and resolve issues quickly while maintaining a clean front desk and coordinating with other departments to deliver memorable service.